Look at this picture of 22-year-old Richard Lee. Do his eyes look open to you? Of course they do. But that didn’t stop an automated online system from rejecting his passport renewal because, according to the facial recognition software, his eyes were deemed to be closed.
He recently tried to renew his passport but the system rejected him because his eyes were apparently closed
Fortunately the engineering student found the funny side, and his passport was renewed after a later photograph was accepted