Look at this picture of 22-year-old Richard Lee. Do his eyes look open to you? Of course they do. But that didn’t stop an automated online system from rejecting his passport renewal because, according to the facial recognition software, his eyes were deemed to be closed.
Look at this picture of 22-year-old Richard Lee. Do his eyes look open to you? Of course they do. But that didn’t stop an automated online system from rejecting his passport renewal because, ...
